Problem Solving and Root Cause Analysis C1887

This course is verified by Probitas as meeting the AS9104/3A requirements for Continuing Professional Development.

Problems arise in all facets of life. This is particularly true in the business world. Problems impact all aspects of an organization’s operations such as; product development, product quality, process efficiency, marketing efforts, human relations, leadership efforts, financial execution and ultimate profitability. If these problems are not addressed, they inhibit the operation of the business and can eventually result in total failure. The ways in which problems are addressed, and the methodologies employed, determine the probability of successful problem resolution.

This course provides an overview of successful problem-solving models and guides the participants through the steps for effective problem resolution. The 8D problem-solving model embodies all of the essential steps for effective team-based problem solving. The 8D model is employed in this training program to demonstrate the use of basic tools and concepts. Problem solving requires: data gathering, data analysis and ultimately new patterns of thought for resolution of problems and prevention of new problems. There are numerous effective tools to aid in the handling of data and generating effective solutions. In addition to presenting an effective problem-solving model this course presents the use of selected tools that support the problem-solving effort.

Root Cause Analysis is an essential component to all problem-solving methodologies. Many have said that once a problem is well defined and a root cause is identified, the problem is essentially solved. A central focus of this course is generating the proper environment for identifying the root cause and use of a wide array of tools that support root cause analysis.

During this course participants will address the real business/technical problems that stand in the way of their organization’s success. The pathway for resolution of these problems is developed and, in many instances, actual solutions are generated in the classroom.

Learning Objectives

Upon completion of this course, participants will: 

• Define the term “problem” and describe why we need a structured problem-solving approach
• Identify the requirements for each step of a basic systematic and effective approach to problem solving and root cause analysis
• Effectively select and apply problem solving and root cause analysis tools
• Correctly and effectively apply the basic problem solving and root cause analysis approach on real company problems

Who Should Attend

Management and technical personnel from all areas of the business including but not limited to: Senior Management, Department Heads, Engineers, Designers, Quality Managers/Engineers/Technicians, HR Managers/Administrators, Production Supervision and Other Operations personnel.

You must complete all course contact hours and successfully pass the learning assessment to obtain CEUs.