AS13100 and RM13000: 8D Problem Solving Requirements for Suppliers C1862

William Heliker has over 35 years of aviation experience, both civilian and military and is most recently serving as an Airworthiness Manager for the FAA’s Flight Standards Service. In this position he has responsibility for airworthiness standards for both national and international large transport category aircraft often interfacing with many US air carriers and their associated local regulatory authorities. Also in this position, Mr. Heliker supervises the management and oversight of Flight Standards requirements required for delegation activities with Organization Designation Authorization under the FAA’s Organization Designation program.

Mr. Heliker serves as a Regulatory Advisor to Airlines for America (A4A) for the A4A Maintenance Programs Industry Group and is currently Chairman of the International Maintenance Review Board Policy Board, which establishes and harmonizes aircraft scheduled maintenance requirements policy and Air Transport Association MSG-3 methodology policy, with regulatory authorities from nine countries.

He has created and authored ISO 9001 processes, identified key product lines and stakeholder’s interfaces, process measurements and created metrics for aviation processes such as instructions for continued airworthiness.

He was a member of the FAA’s 787 battery team and member of the Airworthiness Directive Aviation Rulemaking Committee. He has previous experience as Maintenance Review Board Chairperson on Boeing, Airbus and Dassault Aviation aircraft. He has worked in an FAA Certificate Management Office with experience overseeing a part 121 airline operator. He has a strong background working with suspected unapproved parts, parts swapping, structural health monitoring and was a tooling subject matter expert. Currently, Mr. Heliker is the Chairman of an aviation OSHA Occupational Safety, Health, and Environmental Compliance Committee.

Mr. Heliker has 23 years’ military aviation experience as: Aircraft Maintenance Manager, Quality Control Supervisor and inspector, Maintenance Mechanic, Technical Instructor teaching aircraft systems and quality management. Precision Measurement Equipment Auditor, Foreign Object Debris Damage Program Manager, Quality Management Manager and Maintenance Control Supervisor.

Mr. Heliker graduated from Embry- Riddle Aeronautical University and Community College of the Air Force and currently holds an FAA Airmen Certificate with Airframe and Power Plant ratings and a FCC General Radiotelephone Operator license.

Suzanne Hill is the founding Director and Quality Executive of Assured Quality Improvements Limited (UK), a Quality and Business Improvement Management Consulting organization; facilitating Quality and Business Improvement, covering client manufacturing and logistics facilities, as well as Global Supply Chains.  Suzanne is a Chartered Engineer (C.Eng IMechE) and Chartered Quality Professional (CQP CQI), with Business Management qualifications.  She has worked within the global aerospace industry for over 25 years specializing in Gas Turbine Manufacturing Quality systems to EASA part21 subpart G regulations. In addition to strategy implementation, Suzanne’s passion is manufacturing improvement; sizable aerospace work-places have gone from “chaos to order” in a matter of weeks under her facilitation.  Suzanne is also globally recognized for her expertise in implementing robust problem resolution systems, inspector qualifications and training at all levels.  She is a STEM ambassador and an assessor for the renowned IMechE Manufacturing Excellence awards in the UK.

Paul Kunder is the President of Amera-Veritas, Inc., a provider of quality, safety, and risk management services. Mr. Kunder is a lead instructor for the Aerospace Auditor Transition Training and is currently an International/Americas Quality Group and RABQSA AS9100 Aerospace Auditor and Quality System Lead Auditor. He is active in standards development as a voting member of the US Technical Advisory Group (TAG) to ISO Technical Committee 176 which is responsible for development of the ISO 9001 Standard. He serves as the Vice Chair of the National ANSI/ASQ Z1A Committee on Auditing (ISO 19011) and on the US TAG Interpretations Committee. He has performed more than five hundred audits and has assisted more than eighty organizations with the development and certification of their quality management systems including the Federal Aviation Administration Office of Aviation Safety. Prior to his current position, Mr. Kunder was involved in the accreditation of several 3rd party registrars, acted as an administrator for the first RAB accredited registrar in the United States and works as a subcontract auditor for a number of registrars. Mr. Kunder is an ASQ senior member and holds a B.S. in Mechanical Engineering.

Nicole Talbot is an Industrial Engineer with a master’s degree in engineering management from Université de Sherbrooke and a bachelor’s degree in Industrial Engineering from Université du Québec à Trois Rivières, both in the province of Québec, Canada.  She is a certified CSSBB (Certified Six Sigma Black Belt) by the American Society for Quality, and has owned Services Techniques Nicole Talbot, Inc. for 13 years. Ms. Talbot has 30 years of experience in the automotive, aeronautics, food, wood and paper, energy, and services industries as a consultant, auditor, and instructor. Her expertise with leading manufacturers in aerospace has enabled her to evaluate, train, and improve the performance of quality systems across North America.