Topics: Management and Organization Management and Organization , Failure analysis , Analysis methodologies
This six module course introduces the Root Cause Problem Solving approach. It explains how using Root Cause analysis can help improve operational and financial performance by identifying root causes and implementing solutions to significant or recurring problems. This methodology is used by major automotive manufacturers to improve quality and customer satisfaction, reduce operation costs, and provide greater employee knowledge of work processes.
Become familiar with the eight steps of the Root Cause Problem Solving approach, learning the key actions completed in each step and interacting with examples and scenarios that demonstrate how each step functions to solve problems and keep them from reoccurring in an organization. Be supplied with tools that assist with the completion of each step to use in problem-solving efforts on-the-job.
Explain why root cause analysis using the 8-Step Problem Solving Methodology is more effective than non-structured problem solving efforts Define the difference between a problem, symptom, cause, and root cause Use tools and techniques to solve problems Evaluate effectiveness of problems solving efforts Describe the role of problem solving in continuous improvement
This course is applicable to those directly working in or responsible for performance improvement of any definable, repetitive process (e.g., manufacturing, design, logistics, purchasing, sales, or distribution), including: manufacturing managers, supervisors, and team leaders; manufacturing engineers; design engineers; quality engineers and technicians; technical managers; project team leaders; problem solving and quality improvement facilitators; anyone whose role includes problem solving: supervisors and lead personnel.
Email CustomerService@sae.org, or call 1-877-606-7323 (U.S. and Canada) or 724-776-4970 (outside US and Canada).
Module I: Foundations for Implementing Root Cause Analysis
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